🏢Welcome to Luxitoys.com Shipping Policy!
At Luxitoys.com , we are committed to delivering your favorite home décor products with care, speed, and transparency. This guide outlines everything you need to know about our shipping process, from order placement to delivery. Our goal is to ensure a seamless and satisfying experience every step of the way.
1. Shipping Coverage and Restrictions
1.1 Areas We Serve
We proudly ship to all 50 states within the United States, including Alaska, Hawaii, and Puerto Rico.
1.2 Shipping Restrictions
- We currently do not offer international shipping.
- We do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.
2. Shipping Costs
2.1 Free Shipping Offer
We are pleased to offer free shipping on all orders within the United States. This applies to all items, including larger home décor pieces like wall art, furniture, and decorative accessories.
2.2 No Hidden Fees
The price you see at checkout is the final price. There are no additional shipping fees or hidden costs. Taxes may apply based on your location.
3. Shipping Methods and Timeframes
3.1 Shipping Carrier
We partner with trusted carriers such as FedEx and UPS to ensure secure and timely delivery of your orders. These carriers are experts in handling everything from small decor items to larger furnishings.
3.2 Shipping Process
- Order Processing and Handling:
Orders are processed within 1–2 business days to ensure quality checks and secure packaging. - Transit Time:
Once shipped, most packages arrive within 3–5 business days .
3.3 Total Delivery Timeframe
Expect your order to arrive within 4–7 business days from the date of purchase, depending on your location.
3.4 Business Days Defined
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing the next business day.
4. Order Tracking
4.1 Tracking Information
Once your order ships, you’ll receive a confirmation email containing:
- Your tracking number
- A link to track your package via the carrier’s website (FedEx, UPS, etc.)
- The estimated delivery date
4.2 How to Track Your Order
You can track your order in two ways:
- Click the tracking link in your shipping confirmation email.
- Visit our Order Tracking page and enter your order ID and billing email.
5. Delivery Details
5.1 Standard Delivery
Most small to medium-sized items will be delivered directly to your address without requiring a signature.
5.2 Large Item Delivery
For larger items, such as furniture or oversized decor:
- The carrier may contact you to schedule a delivery appointment.
- A signature may be required upon delivery.
- Please ensure someone is available to inspect and accept the delivery.
5.3 Failed Delivery Attempts
If you’re unavailable to receive your package:
- The carrier will leave a delivery attempt notice.
- Up to three delivery attempts will be made.
- After the third attempt, the package may be held at a local carrier facility for pickup.
6. Order Changes and Cancellations
6.1 Modifying an Order
To make changes to an order that hasn’t shipped:
- Contact our Customer Service team immediately.
- Provide your order number and the requested changes.
- We’ll do our best to accommodate your request.
6.2 Canceling an Order
Orders that haven’t shipped can typically be canceled. Once an order has shipped, cancellations are no longer possible. For shipped items, refer to our Return and Refund Policy .
7. Shipping Issues
7.1 Lost Packages
If your tracking information hasn’t been updated for 5 business days :
- Contact our Customer Service team.
- We’ll initiate a trace with the carrier.
- If the package cannot be located, we’ll ship a replacement at no additional cost to you.
7.2 Damaged Packages
If your package arrives damaged:
- Refuse the delivery if possible and note the damage.
- If accepted, contact us within 48 hours of delivery.
- We’ll arrange for the damaged item to be returned and send a replacement.
7.3 Incorrect or Missing Items
If your order is incorrect or missing items:
- Contact our Customer Service team within 7 days of delivery.
- We’ll arrange for the return of incorrect items (if applicable).
- We’ll ship the correct or missing items at no additional cost.
8. Environmental Commitment
At Luxitoys.com , we are committed to reducing our environmental impact:
- We use recyclable and eco-friendly packaging materials wherever possible.
- We optimize shipping routes to minimize carbon emissions.
- We continually explore ways to improve the sustainability of our shipping practices.
9. Customer Service and Contact Information
For any questions or concerns regarding shipping, please contact us:
- Business Name: Luxitoys
- Email: support@luxitoys.com
- Phone: +1 516-235-3112
- Address: 430 Heavner Court, Garden City, New York 11530, USA
- Hours: Monday to Friday, 9 AM to 5 PM EST
For additional ways to reach us, visit our Contact Us page.