Shipping Policy
📦 Our Shipping Commitment
Welcome to Luxitoys shipping policy. We are committed to providing reliable, free shipping on all orders within the United States. This policy outlines our shipping practices and ensures you know exactly what to expect when ordering from us.
⏱️ Order Processing Times
- Orders are processed Monday through Friday, 9:00 AM – 5:00 PM EST
- Orders placed before 2:00 PM EST are typically processed same day
- Orders placed after 2:00 PM EST will be processed the next business day
- Orders are not processed on weekends or major holidays
🚀 Shipping Methods & Delivery Times
Standard Shipping (FREE)
Transit within 3-5 business days Available to all 50 United States No minimum order requirement Shipping carriers: USPS, UPS, or FedEx
⏳ Delivery Timeframe Calculation
Processing Time: 1-2 business days Transit Time: 3-5 business days Total Estimated Delivery: 4-7 business days from order date
🚚 Shipping Carriers
We partner with trusted carriers to ensure reliable delivery: USPS UPS FedEx The specific carrier for your order will be selected based on: Delivery address Package size and weight Current carrier service levels in your area
🔍 Order Tracking
Track your order easily:
- Tracking information is automatically emailed once your order ships
- Log into your account to view real-time tracking updates
- Contact our customer service team if you haven’t received tracking information within 2 business days of order confirmation
⚠️ Shipping Restrictions
- We currently ship to all 50 US states and US territories
- Some oversized items may not be available for shipping to Alaska or Hawaii
- PO Box delivery is available for select items only
🛡️ Safe Delivery Guarantee
All shipments include:
- Secure packaging designed for toy protection
- Insurance against loss or damage
- Weather-resistant packaging
- Age-appropriate warning labels when required
❌ Lost or Damaged Items
In the rare event of a lost or damaged shipment:
- Contact us within 48 hours of delivery for damaged items
- Report missing packages within 7 days of expected delivery date
- Take photos of any damaged packages before opening
- We’ll process a replacement or refund within 1-2 business days
✏️ Order Changes & Cancellations
- Order modifications can be made within 1 hour of placing the order
- Cancellations are accepted before the order ships
- Contact customer service immediately for any urgent changes
📞 Shipping Support
Questions about your shipment? Contact us:
- 📧 Email: support@luxitoys.com
- 📱 Phone: +1 (516)-235-3112
- 📍 Address: 430 Heavner Court, Garden City, NY 11530
- ⏰ Hours: Monday-Friday: 9:00 AM – 5:00 PM EST
Last Updated: January 1, 2025
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