🏢Welcome to Luxitoys.com Shipping Policy!
At Luxitoys.com , we are committed to delivering your favorite home décor products with care, speed, and transparency. This guide outlines everything you need to know about our shipping process, from order placement to delivery. Our goal is to ensure a seamless and satisfying experience every step of the way.

1. Shipping Coverage and Restrictions

1.1 Areas We Serve

We proudly ship to all 50 states within the United States, including Alaska, Hawaii, and Puerto Rico.

1.2 Shipping Restrictions

• We currently do not offer international shipping.
• We do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

2. Shipping Costs

2.1 Free Shipping Offer

We are pleased to offer free shipping on all orders within the United States. This applies to all items, including larger home décor pieces like wall art, furniture, and decorative accessories.

2.2 No Hidden Fees

The price you see at checkout is the final price. There are no additional shipping fees or hidden costs. Taxes may apply based on your location.

3. Shipping Methods and Timeframes

3.1 Shipping Carrier

We partner with trusted carriers such as FedEx and UPS to ensure secure and timely delivery of your orders. These carriers are experts in handling everything from small decor items to larger furnishings.

3.2 Shipping Process

• Order Processing and Handling:
  Orders are processed within 1–2 business days to ensure quality checks and secure packaging.
• Transit Time:
  Once shipped, most packages arrive within 3–5 business days .

3.3 Total Delivery Timeframe

Expect your order to arrive within 4–7 business days from the date of purchase, depending on your location.

3.4 Business Days Defined

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing the next business day.

4. Order Tracking

4.1 Tracking Information

Once your order ships, you’ll receive a confirmation email containing:

• Your tracking number
• A link to track your package via the carrier’s website (FedEx, UPS, etc.)
• The estimated delivery date

4.2 How to Track Your Order

You can track your order in two ways:

1. Click the tracking link in your shipping confirmation email.
2. Visit our Order Tracking page and enter your order ID and billing email.

5. Delivery Details

5.1 Standard Delivery

Most small to medium-sized items will be delivered directly to your address without requiring a signature.

5.2 Large Item Delivery

For larger items, such as furniture or oversized decor:

• The carrier may contact you to schedule a delivery appointment.
• A signature may be required upon delivery.
• Please ensure someone is available to inspect and accept the delivery.

5.3 Failed Delivery Attempts

If you’re unavailable to receive your package:

• The carrier will leave a delivery attempt notice.
• Up to three delivery attempts will be made.
• After the third attempt, the package may be held at a local carrier facility for pickup.

6. Order Changes and Cancellations

6.1 Modifying an Order

To make changes to an order that hasn’t shipped:

• Contact our Customer Service team immediately.
• Provide your order number and the requested changes.
• We’ll do our best to accommodate your request.

6.2 Canceling an Order

Orders that haven’t shipped can typically be canceled. Once an order has shipped, cancellations are no longer possible. For shipped items, refer to our Return and Refund Policy .

7. Shipping Issues

7.1 Lost Packages

If your tracking information hasn’t been updated for 5 business days :

• Contact our Customer Service team.
• We’ll initiate a trace with the carrier.
• If the package cannot be located, we’ll ship a replacement at no additional cost to you.

7.2 Damaged Packages

If your package arrives damaged:

• Refuse the delivery if possible and note the damage.
• If accepted, contact us within 48 hours of delivery.
• We’ll arrange for the damaged item to be returned and send a replacement.

7.3 Incorrect or Missing Items

If your order is incorrect or missing items:

• Contact our Customer Service team within 7 days of delivery.
• We’ll arrange for the return of incorrect items (if applicable).
• We’ll ship the correct or missing items at no additional cost.

8. Environmental Commitment

At Luxitoys.com , we are committed to reducing our environmental impact:

• We use recyclable and eco-friendly packaging materials wherever possible.
• We optimize shipping routes to minimize carbon emissions.
• We continually explore ways to improve the sustainability of our shipping practices.

9. Customer Service and Contact Information

For any questions or concerns regarding shipping, please contact us:

• Business Name: Luxitoys
• Email: support@luxitoys.com
• Phone: +1 516-235-3112
• Address: 430 Heavner Court, Garden City, New York 11530, USA
• Hours: Monday to Friday, 9 AM to 5 PM EST

For additional ways to reach us, visit our Contact Us page.

🏢 At Luxitoys , we prioritize customer satisfaction and aim to provide a smooth, hassle-free shopping experience. This Return & Refund Policy is part of our Terms and Conditions , and by shopping with us, you agree to abide by it.

Return Eligibility

30-Day Return Window

You can return most items purchased from Luxitoys within 30 days of delivery for a full refund. The countdown begins from the day you receive your product, as confirmed by our shipping carrier’s delivery record.

Condition of Returns

For a return to be eligible, your item must meet the following criteria:

• Be in the same condition as received.
• Be unused and in its original packaging.
• Be free from damage, excessive wear, or signs of use.
• Include all accessories, parts, and documentation.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

• Personal care items (e.g., gloves, liners).
• Any item that has been used or shows signs of use.

Return Process

Initiating a Return

To start your return:

1. Log into your Luxitoys account.
2. Go to your order history and select the item to be returned.
3. Follow the prompts to generate a return label.

If you’re unable to access your account, please contact us at support@luxitoys.com or call us at +1 516-235-3112 for assistance.

Packaging Your Return

• Use the original packaging if available. If not, use a sturdy box with adequate padding.
• Include all original accessories, manuals, and parts.
• Attach the provided return label to the outside of the package.

Shipping Your Return

You may drop off your package at any FedEx location. Return shipping costs are covered for items that are not damaged or misused. For more details on shipping, refer to our Shipping Policy .

Refunds

Refund Process

Once we receive and inspect your return, we’ll process your refund. You’ll receive an email notification once it’s completed. Refunds are issued to the original payment method.

Refund Timeframe

• Most refunds are processed within 3–5 business days after we receive your return.
• Depending on your payment method, it may take an additional 5–10 business days for the funds to appear in your account.

Full Refunds

Eligible returns made within the 30-day window will receive a full refund, including any taxes paid. We do not charge restocking fees.

Partial Refunds

If the item shows signs of use or damage, or if parts/accessories are missing, a partial refund may be issued.

Exchanges

If you need a different size, color, or model, please return the original item and place a new order through our online store.

Damaged or Defective Items

If your item arrives damaged or is defective within the 30-day return window, contact our customer service team immediately. We’ll provide a prepaid return label and either send a replacement or process a full refund, based on your preference.

Warranty Information

Items are covered under a limited 30-day warranty from the date of purchase. If a manufacturing defect is found within this period, we will repair or replace the item at no cost. This warranty does not cover damage from misuse, abuse, or normal wear and tear.

Late or Missing Refunds

If you haven’t received your refund within two weeks of our confirmation email:

1. Check your bank account again.
2. Contact your credit card company or bank to confirm processing times.
3. If you still haven’t received it, visit our Contact Us page or email us at support@luxitoys.com for assistance.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the return’s value. The gift giver will not be notified.

Exceptions and Special Circumstances

• For orders of five or more of the same item, please contact our Customer Service Department for return instructions.
• Customized items may not be eligible for return unless defective.

Customer Rights

This Return & Refund Policy does not affect your statutory rights as a consumer.

Customer Service Contact

For questions or concerns about returns or refunds, please contact our customer service team:

Business Name: Luxitoys

Address: 430 Heavner Court, Garden City, New York 11530, USA. related to refunds and returns.

Support Email: support@luxitoys.com

Phone: +1 516-235-3112

Hours: Monday to Friday, 9 AM to 5 PM EST