🏢 At Luxitoys , we prioritize customer satisfaction and aim to provide a smooth, hassle-free shopping experience. This Return & Refund Policy is part of our Terms and Conditions , and by shopping with us, you agree to abide by it.
Return Eligibility
30-Day Return Window
You can return most items purchased from Luxitoys within 30 days of delivery for a full refund. The countdown begins from the day you receive your product, as confirmed by our shipping carrier’s delivery record.
Condition of Returns
For a return to be eligible, your item must meet the following criteria:
- Be in the same condition as received.
- Be unused and in its original packaging.
- Be free from damage, excessive wear, or signs of use.
- Include all accessories, parts, and documentation.
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Personal care items (e.g., gloves, liners).
- Any item that has been used or shows signs of use.
Return Process
Initiating a Return
To start your return:
- Log into your Luxitoys account.
- Go to your order history and select the item to be returned.
- Follow the prompts to generate a return label.
If you’re unable to access your account, please contact us at support@luxitoys.com or call us at +1 516-235-3112 for assistance.
Packaging Your Return
- Use the original packaging if available. If not, use a sturdy box with adequate padding.
- Include all original accessories, manuals, and parts.
- Attach the provided return label to the outside of the package.
Shipping Your Return
You may drop off your package at any FedEx location. Return shipping costs are covered for items that are not damaged or misused. For more details on shipping, refer to our Shipping Policy .
Refunds
Refund Process
Once we receive and inspect your return, we’ll process your refund. You’ll receive an email notification once it’s completed. Refunds are issued to the original payment method.
Refund Timeframe
- Most refunds are processed within 3–5 business days after we receive your return.
- Depending on your payment method, it may take an additional 5–10 business days for the funds to appear in your account.
Full Refunds
Eligible returns made within the 30-day window will receive a full refund, including any taxes paid. We do not charge restocking fees.
Partial Refunds
If the item shows signs of use or damage, or if parts/accessories are missing, a partial refund may be issued.
Exchanges
If you need a different size, color, or model, please return the original item and place a new order through our online store.
Damaged or Defective Items
If your item arrives damaged or is defective within the 30-day return window, contact our customer service team immediately. We’ll provide a prepaid return label and either send a replacement or process a full refund, based on your preference.
Warranty Information
Items are covered under a limited 30-day warranty from the date of purchase. If a manufacturing defect is found within this period, we will repair or replace the item at no cost. This warranty does not cover damage from misuse, abuse, or normal wear and tear.
Late or Missing Refunds
If you haven’t received your refund within two weeks of our confirmation email:
- Check your bank account again.
- Contact your credit card company or bank to confirm processing times.
- If you still haven’t received it, visit our Contact Us page or email us at support@luxitoys.com for assistance.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the return’s value. The gift giver will not be notified.
Exceptions and Special Circumstances
- For orders of five or more of the same item, please contact our Customer Service Department for return instructions.
- Customized items may not be eligible for return unless defective.
Customer Rights
This Return & Refund Policy does not affect your statutory rights as a consumer.
Customer Service Contact
For questions or concerns about returns or refunds, please contact our customer service team:
Business Name: Luxitoys
Address: 430 Heavner Court, Garden City, New York 11530, USA. related to refunds and returns.
Support Email: support@luxitoys.com
Phone: +1 516-235-3112
Hours: Monday to Friday, 9 AM to 5 PM EST
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